Customer Voice

Very nice and smooth shopping, all shopping conditioms made clear along the way. Confirmation and shipping very fast and product as beautiful and arrived in fantastic condition.

Wonderful experience with discovery Japan mall, A+. Thank you!!!!

flawless

Excellent presentation and service - it’s a great portal for Japanese products which are not widely available in the west - i will visit and purchase more items!

easy but more expensive thanks to the Spanish IVA(VAT), but i am happy with that

I don't think Iv'e been more pleased with service like this, the way the parcel was wrapped and the care taken was superb right down to the "thank you" label on the box, the updates and delivery were outstanding, overall a joyful experience from start to finish, Dōmo arigatōgozaimasu

The bezel is misaligned and the watch have been sent without Orient sticker on the back case. This makes me think that the watch was a used one. Regards, Dario Rapisarda

It was very simply

Good experience and delivered quickly. However the product warranty is only applicable in Japan. A worldwide warranty would be better. Thank you

I was looking for a solar watch and this draw my attention. I recieved an original product and i am very happy with my watch. It was shipped on time and recieved in 5 days time which is decent time. I even loved the collection of watch i saw on website. You should expand with wider product range apart from watches, lot of potential in market. Even put in more brands. Start a loyalty program BUT Custom duty is high when we order as its not a business import, its personal item import chargeable in mostly all countries. Expand in GCC market to bring Japanese products like Daiso Japan, Mimiso but not in brick and mortar but only online. This could make these products available at less cost to more people in the region. It is very price sensitive market but good in revenue terms. May be my perception towards Japan is different, i use Japanese products for my household, even drive a Toyota car and have a good experienve overall from many years. Cheers !!