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Customer Voice

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Bassem
2022-06-12
Unique

I really loved the buying experience. Placing the order was hassle-free, the order was shipped really quickly and with no extra import costs. However what I would've loved to have is an opportunity to return the order. As much as I loved the watch, since it is not sold outside of Japan I could never see it in person or try it on before I bought it. The problem was after I received it I realized that it was actually too small for my hands, but it was already too late. I could not find any option to return it. I am now trying to re-sell it privately which will come at a loss for me, and cost me time as well until I can find a buyer. That being said, I am overall a satisfied customer. And I would definitely come back make more orders.

Marion
2022-06-12
CheapLimited EditionUnique

1.Product is as described and well in stock compare to Amazon Japan. 2.Logistic is great, fast shipping (I am extremely happy with this) 3.The price is very competitive. I compare the price between your website and Amazon JP, yours were acceptable. plus you have much more varieties of choices, so I went with you. 4.the package handling was impeccable that I even took some pictures after opening the box just to show how well the products were well protected. This has been a signature feature of all the true Japanese vendors. 5.Your website does carry some very rare limited edition/colletor's item that can not be found anywhere else. I've put them in my shopping cart. I was charged import tax by the customs, purely bad luck. Thanks to your competitive price, the total cost (adding the tax) was still within my acceptable price range. In general, I was very happy with the purchase and have already recommended your website to several friends in Canada. Keep up with the good work!

Carlos Alberto
2022-06-10
Cheap

Dispite the mistake, you were very polite and acted quick to solve the problem. For sure will recommend you

Gavin
2022-06-09
Other

Overall very happy with the experience. From ordering to delivery I was kept up to date and I received my purchase in perfect condition. Only downside was the unexpected extra customs fee I had to pay when my package reached the UK but that is nothing to do with Discovery Japan so just more of an observation than a complaint. Will definitely buy from Discovery Japan again and recommend to other people.

Alessandro
2022-06-07
Cheap

Article new, cheaper then one bought in store (half price with shipping cost and customs fees). The item arrived quickly (1 week). Very satisfied even if it wasn' t possibile to active the italian fowa garantee

Natalia
2022-06-07
CheapLimited EditionUrgently Needed

Smooth, efficient, but not personalized. I luckily didn’t need it, but may be having at least an option to reach out might be a good sign

Riki
2022-06-04
Limited Edition

Great, the watch was perfect and delivered a day earlier than expected!

Arizona
2022-06-01
Unique

Very straightforward and easy to deal with.

JD
2022-05-27
Other

Good experience. The packaging declaration was priced to avoid the import taxes - which was good.

Daniel
2022-05-22
Unique

Really good.