We will exchange the products if damage and trouble caused solely by the company and d if the wrong product is being sent in international transactions. However in case of the same kind of products are out of stock, they will be refunded by the below procedure.
1. Notify our customer service center of the damage with detailed and reasonable explanation within 30 days after delivery.
2. Return the damaged item to the designated place as it was originally shipped or follow the instruction of our staff at customer service center.
3. Use the enclosed packing slip and return form, when returning damaged products
Sorry, return policy will not apply for the products shipped overseas, due to customer’s convenience.
*DDU：Delivered Duty Unpaid
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