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Cancellation Policy

To meet our promise in delivering the product from Japan to your doorstep, we will begin to process the product/s as soon as you place your order.

Please be reminded that we will be able to make the necessary changes or proper cancellation of your order AS LONG AS it has not been PROCESSING.

You can only cancel if and only if  ...

  • Order status is not "PENDING"

If you cancel while in the "PENDING" status, the item may already be packed and is ready for shipping. In this case, cancellation is still free, thus you will not incur nor be charged any additional fees.

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