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Support Policy

This policy is designed to adhere to our lifelong mission to provide the best customer service to our loyal shoppers.


Our support center is available 9:00 until 17:00 (Japan Standard Time) from Monday - Friday.

We are closed on Saturdays, Sundays, and on Japanese National Holidays.

You can contact us through the following mediums:

In case you send an email on weekends or on holidays, we will be able to respond promptly on the following business day.

International calling rates may apply if calling from overseas.

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